How do I check on the status of my order?
1. If you are a ANTIC member, you may view the status of your order by logging into your ANTIC account and clicking on Orders.
2. Email will be sent within 30 minutes since your order is placed or your order is shipped. You can simply check your order status by clicking on your tracking links on the emails to view the up to date order status. If you cannot receive any email from us, please check your spam filter.
3. Please allow 24 to 48 hours for your order status to change.
How do I track the shipment of my order?
1. If you are a ANTIC member, you may track your order by logging into your ANTIC account and clicking on Orders.
2. Once the package is shipped, you will get a shipping confirmation email, in which you can both click on the Tracking Number or "Track Your Order" button to track your package in ANTICHK main page. If you did not receive any shipment emails, please check your spam filter.
Why is my item on backorder?
Occasionally, we receive a very high demand for a few products, which are so popular, and this may cause a backorder from our suppliers. If any item in your order is on backorder, we will send you a notification email, and we will ship the backordered items to you as soon as they are back to stock.
What if my order status hasn’t changed to “shipped” for long?
Our company is a startup, and we’re trying to look for the best products for worldwide clients, so it may take a little bit longer for us to prepare for your orders. But we assure you that we keep looking into ways to improve the speed of processing and shipping, and we would appreciate your understanding and patience. Also it is guaranteed that if your order or any part of your order hasn’t been shipped since 15 days after you place the order, you can ask for the refund for the order or any items that haven’t shipped by contacting us at firstname.lastname@example.org.