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ORDERING    

How do I know what size to choose?

We never want to send you something that doesn't fit properly so we have size chart available on most of our product pages. To find out the size for any item, scroll down and  the size chart in its Product Details page.

 

Since we offer products from different brands, sizing varies. We display brands’ sizing whenever possible. If the supplier does not provide a chart, we use our own measurements.

 

How do I place an order?

Placing an order at antichk.com is easy, all you have to do is browse, add and checkout.

 

Browse antichk.com by using the search bar, main menu, or homepage. We like to use plenty of pictures to give you the best idea of how each product looks and we also provide you with suggestions based on what you’ve browsed.

 

Add the item to your bag by selecting a size, choose how many you want and then click the “add to cart” button. The item will be added to your cart and you can continue to shop.

 

Checkout by clicking on the cart icon in the top right of the page. Here you can review your choices, add a promo code or voucher. Once you are ready to buy, simply click the “proceed to checkout” button and follow the prompts.

 

Can I change the shipping address of my order?

 Yes, you can change your shipping details before the order is shipped by contacting our customer service at support@antichk.com or http://m.me/antic.women . But once the order is shipped, no modification can be made about your order. If you change your shipping address in My Account after you’ve made an order, your new address won’t apply until your next order.

  

How do I register for an account?

You can click here https://www.antichk.com/users/sign_in  to register. You can register by either your email address or Facebook account.

 

What are the benefits of a registered account?

 If you are signed in to an account when you shop, you can add things to a wish list, save shipping addresses and payment details for easy checkout, as well as access tracking information.

Shipping    

NOTES:

1. Order Processing: The amount of time it takes for us to prepare your order for shipping. This typically takes 2 to 7 days; however, it may take longer time due to order surge.

2. Delivery time: The amount of time it takes to receive your order after your order has been shipped. Delivery times can vary depending on your location and shipping methods. Please check details below.

3. We offer free express and standard delivery if your order reach certain amount, check details below.

4. All packages have specific tracking information and can be tracked through “Track Your Order” section in main page of ANTIC website.

 

Delivery Cost and Time

Express Mail (Hong Kong Taiwan) 2 Days

ALL ORDER : $0

 

Express Mail (Singapore) 2 Days

ORDER VALUE UNDER $1,300 HKD ($225 SGD)  : $100HKD/ $17.32 SGD

$1,300 HKD ($225 SGD) & MORE : $0

 

Express Mail (Singapore) 2 Days

ORDER VALUE UNDER $1,300 HKD ($678.6 MYR)  : $100HKD/ $52.2 MYR

 $1,300 HKD ($678.6 MYR) & MORE : $0

 

Express Mail (China) 2 Days

ORDER VALUE UNDER $1,500 HKD ($1,275.98 RMB)  : $150HKD/ $127 RMB

 $1,500 HKD ($1,275.98 RMB) & MORE : $0

 

Express Mail (U.S.A. United Kingdom European Union Australia NewZealand ) 2 Days

ORDER VALUE UNDER $3,000 HKD ($382 USD)  : $300HKD/ $38.24 USD

 $3,000 HKD ($382 USD) & MORE : $0

100% Secured Payments    

Safeguarding your personal information is our top priority. ANTIC uses SSL technology to guarantee 100% secure ordering for all customers.

 

Is Your Server Secure?

Yes! Safeguarding your personal information is our first priority. ANTIC guarantees 100% secure ordering for all customers.

To protect you and your personal information, ANTIC uses SSL (Secure Sockets Layer) technology. SSL is the industry standard and the best software available for secure ecommerce transactions. The SSL technology works for safeguarding personal information, such as credit card number, name, and address information in our system.

 

Further more, ANTIC never stores your payment information in our backend system. All your private payment information is directly passed to and stored in your bank or PayPal’s cloud system.

 

ANTIC promises to always use the best and the most advanced technologies to ensure the security of your personal information.

If you have any other questions about the safety and security of your personal information, please email us at support@antichk.com.

14 Days Return    

You may return all products within 14 days after delivery.

Return Policy

Return Policy: ANTIC will only accept returns on products that are identified as eligible for return or are received damaged.  Once ANTIC confirms that your Product was returned in accordance with this policy, your store credit will be fully refunded. We do not accept any product exchanges.

 

If the product arrived damaged (“Damaged Product”), ANTIC will accept returns for a full refund only in accordance with the Return Procedures below. Once ANTIC confirms that you received a Damaged Product that was returned in accordance with the Return Procedures below, your sole and exclusive remedy is that (a) we will issue a refund to your credit card or PayPal account in the amount charged for the Damaged Product (if your credit card or PayPal account has already been charged for the Product) or (b) we will not charge your credit card or PayPal account for the Damaged Product. The refunded amount will include the applicable Delivery Fee.

Return Procedures: All returns must be made within 14 days after the Product delivery date. All returned Products must be unused (e.g., not worn, washed, damaged, or altered) and returned in accordance with the instructions received from contacting customer service as per the Site. You are solely responsible for the cost of shipping the returned Product. All Products not returned in accordance with the Return Procedures shall be sent back to you, and no credit or refund will be issued.

 

Return Details

Contact : Marcus Cheung +852 9190-0500

Address: 1637, Pacific Trade Center, 2 Kai Hing Road, Kowloon Bay, Kowlloon, Hong Kong

 

PAYMENT, STORE CREDIT & PROMOS    

What payment methods do you accept?

We accept all major credit and debit cards for payment including: Visa, MasterCard, American Express, Discover, JCB, Dinners Club, PayPal, Apple Pay, and ANTIC Store Credit balance.

 

When will I be charged for my order?

Your card or PayPal will be charged within 24 hours since the order is submitted, and you will receive an email confirming that your order has been placed successfully.

 

How to check my ANTIC Store Credit balance?

You can check your wallet balance by clicking Store Credit in My Account.

 

How to redeem my wallet credit at checkout?

At Checkout page, you can redeem a portion or all of your Store Credit.

 

Will my Store Credit expire?

Your Store credit will not expire. We will notify you via email if any regulation or policy changes.

 

How to get discounts?

Besides of our default discounted prices and seasonal promotions, ANTIC also offers additional discounts. For your first order, you may use a ANTIC member’s unique ANTIC Promo code at checkout for an extra discount on your purchase. You may also share products you love to Facebook, Twitter, and Pinterest to receive an extra 3-10% off. Be sure to follow all of our official social media for surprise promo codes, sales, and contests.

 

How can I use my promo code?

After entering the valid promo code at the Check Out page, your order will be discounted.

Who We Are

We are a rag-tag crew of engineers, designers, visionaries, and artists. Together, we formed www.antichk.com with the intention of utilizing the latest social network and big data technologies to forever improve the online shopping experience.

 

We Make Quality Affordable.

 

We want all the best for our families. ANTIC is here to prove the best doesn't have to break the bank. In addition to delivering great daily deals, we are also dedicated to our shoppers' satisfaction. In fact, we're using the latest social network and big data technologies so we can forever improve the online shopping experience. From the moment you begin browsing ANTIC to your first delivery, we care. That's why we've adopted a rigorous three-step system to ensure each and every order meets our high quality and safety standards.

 

How ANTIC Works.

 

Say goodbye to the middleman! By working directly with product manufacturers, we offer some of the lowest prices in the industry. No dealers. No wholesalers. No high price tag.

 

What ANITC Cares.

 

Safety and quality are of the utmost importance to us. From the manufacturer to your doorstep, we go above and beyond what's legally required to ensure each product meets our high quality standards.    

CONTACT US    

We would like to hear from you! If you have any questions, please feel free to contact us by email support@antichk.com or send us message at http://m.me/antic.women

 (Facebook MEssenger). Our customer service hotline could be busy, so please email us your message and we will get back to you as soon as possible.

 

Please check our FAQ. If you still can’t find an answer, no problem, we’re here to help you.

ORDER STATUS    

How do I check on the status of my order?

1. If you are a ANTIC member, you may view the status of your order by logging into your ANTIC account and clicking on Orders.

 

2. Click on Order Status on the top right of the page. Please make sure to have your order number and email address.

 

3. Email will be sent within 30 minutes since your order is placed or your order is shipped. You can simply check your order status by clicking on your tracking links on the emails to view the up to date order status. If you cannot receive any email from us, please check your spam filter.

 

4. Please allow 24 to 48 hours for your order status to change.

 

How do I track the shipment of my order?

1. If you are a ANTIC member, you may track your order by logging into your ANTIC account and clicking on Orders.

 

2. Click on Order Status on the top right of the page. Make sure to have your tracking number.

 

3. Once the package is shipped, you will get a shipping confirmation email, in which you can both click on the Tracking Number or "Track Your Order" button to track your package in ANTICHK mainpage. If you did not receive any shipment emails, please check your spam filter.

 

Why is my item on backorder?

Occasionally, we receive a very high demand for a few products, which are so popular, and this may cause a backorder from our suppliers. If any item in your order is on backorder, we will send you a notification email, and we will ship the backordered items to you as soon as they are back to stock.

 

What if my order status hasn’t changed to “shipped” for long?

 

Our company is a startup, and we’re trying to look for the best products for worldwide clients, so it may take a little bit longer for us to prepare for your orders. But we assure you that we keep looking into ways to improve the speed of processing and shipping, and we would appreciate your understanding and patience. Also it is guaranteed that if your order or any part of your order hasn’t been shipped since 15 days after you place the order, you can ask for the refund for the order or any items that haven’t shipped by contacting us at support@antichk.com.

SHIPPING    

Do you ship internationally?

Click here https://www.antichk.com/pages/shipping-fee to find out more about the countries we ship to, international delivery times and costs.

 

1. Standard and Express delivery services are available for most of the countries that we ship to. Once you've selected your shipping country, you'll be able to see the available shipping methods.

 

2. You'll receive a shipping confirmation email from the warehouse with a tracking link for your package once it is shipped, so that you can follow its journey.

 

How much do you charge for shipping?

We offer Both Standard and Express Delivery in most of the countries. Click here https://www.antichk.com/pages/shipping-fee to find out the shipping costs to your country.

 

Shipping costs are calculated automatically at the checkout page when both the destination and shipping methods are selected.

 

How long does it take to receive my order?

The delivery time varies from country to country. For more details regarding delivery time, please click here https://www.antichk.com/pages/shipping-fee  .

 

Will my package be charged customs and import charges?

You may be charged for handling fees and taxes as your order passes through customs. Any charge on a package must be paid by the person receiving the package (this also applies to retail & wholesale customers).

 

ANTIC has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.

 

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

 

What if my order arrives incomplete, damaged, or defective?

This happen very rarely, but if it does happen, please contact us right away at support@antichk.com or http://m.me/antic.women , and we will get back to you as soon as possible.

TECHNICAL

How do I change the currency?

Our default currency is HKD Dollar, and you can change the currency by clicking on top RIGHT of the page.

 

How can I unsubscribe from your newsletters?

If you no longer want to subscribe to ANTIC newsletters, you can unsubscribe simply by clicking on the unsubscribe link in one of our newsletters.

 

Please note that once you unsubscribe, it can take up to 7 days for the change to take effect.

 

If you change your mind later and want to subscribe to our newsletters again, please enter your email address at the bottom right of the homepage to subscribe.

 

How do we protect your information?

Safeguarding your personal information is our first priority. ANTIC guarantees 100% secure ordering for all customers.

 

To protect you and your personal information, ANTIC uses SSL (Secure Sockets Layer) technology. SSL is the industry standard and the best software available for secure ecommerce transactions. The SSL technology works for safeguarding personal information, such as credit card number, name, and address information in our system.

 

Further more, ANTIC never stores your payment information in our backend system. All your private payment information is directly passed to and stored in your bank or PayPal’s cloud system.

 

ANTIC promises to always use the best and the most advanced technologies to ensure the security of your personal information.

 

If you have any other questions about the safety and security of your personal information, please email us at support@antichk.com .